Our support does not end after training, we provide CONSTANT technical support for any encountered problem
Technical support helps us learn more about our clients and their projects, thereby giving us a better understanding of how they use the products we provide. We provide solutions, based on experience, that are best suited to the client’s needs. Constant client support allows us to be up to date and be able to quickly find solutions to problems which clients may encounter.
In case you can not deal with a problem and need technical assistance, we will be happy to help you!
We offer technical support in two ways:
Provided free for our clients on working days, hours 9:00 – 16:00. You will receive instructions up to 48 hours from time of notification. Applications are processed in the order in which we receive them.
The SERVICEPLUS contract includes comfortable priority technical support within 24 hours as well as program updates. Our specialists contact you by phone / online and provide assistance via remote access directly on your computer. In case of questions regarding technical issues of the program, these questions will be immediately forwarded to the producer of the software, about which the client will be informed. In addition, we offer program updates for the duration of the contract and the possibility of free participation in all events organized by BIMplatform.
We are at your disposal from Monday to Sunday, 9:00 – 16:00.
Excellent customer experience and results are crucial for BIMplatform
We are always interested in opinions from our clients, we are grateful for the received comments.
Customer feedback on technical support provided by BIMplatform specialists: